What is an OIM?
Transit systems use several types of software. Some, like maintenance software, are nearly universally used by systems of all sizes. Real-time location information and demand response scheduling software have also become the norm.
Unfortunately, current software leaves the most stressful and customer-impacting aspect of operations untouched: what happens when something goes wrong?
An Operation Incident Manager (OIM) is a software package that helps dispatchers and supervisors respond to incidents swiftly and correctly. It provides automated communication tools that improve the speed of response and reduces paperwork by maintaining a clear record of what happened.